Shipping & returns

Standard pieces: 2–5 working days on the printers before dispatch.

Large, multi-part or custom pieces: 5–10 working days. We confirm the timeline by email before we start.

Orders ship tracked from our studio. Domestic delivery typically takes 2–4 working days after dispatch; international delivery 7–14 working days.

You receive a tracking link as soon as the parcel is collected.

Pieces are wrapped in recycled paper and shipped in plastic-free boxes. Articulated toys ship pre-assembled and pose-tested.

Change of mind: request a return within 14 days of delivery. Send the piece back unused in its original packaging and we refund the item price once it arrives. Return postage is yours unless the piece is faulty.

Custom and commissioned pieces cannot be returned for change of mind, as they cannot be resold.

If a piece arrives damaged or fails in normal use, email studio@decstuff.com with a photo within 30 days and we will reprint or refund it.

Broken a joint later on? We print the replacement part and post it, usually free.

You can cancel free of charge any time before printing starts. Once a print is on the bed we can only cancel if the filament and time can be reused.

Anything about an order: studio@decstuff.com.